Are you a dynamic and results-driven leader with a passion for e-commerce and commercial growth? Iglu is looking for a talented and visionary Commercial Director to lead our growing cruise business.

As the Commercial Director, you will play a pivotal role in driving our cruise business’s performance, ensuring we achieve our P&L targets, and setting the strategic direction for growth. You will represent Iglu with key trade partners, including major cruise lines, suppliers, and travel intermediaries, and lead a high-performing, agile, and customer-focused team.

Why Iglu?

• Work for a leader in the travel industry with a strong growth trajectory.
• Opportunity to be part of a collaborative and supportive senior leadership team.
• A dynamic and innovative work environment with plenty of room to grow and make an impact.

Key Responsibilities:

• Lead and execute Iglu’s commercial cruise strategy across multiple markets, ensuring delivery of budget targets for passengers and gross margin.
• Develop tailored propositions by market, managing pricing, promotions, and exclusive deals with cruise line partners.
• Drive merchandising to optimise conversion rates and maximise margin.
• Work closely with cruise lines to secure the best tactical prices and exclusive offers for our customers.
• Oversee the management and accuracy of the website, ensuring product availability, offers, T&Cs, and inclusions are up-to-date.
• Lead and develop Iglu’s commercial team, fostering a collaborative and high-performance culture.
• Collaborate with cross-functional teams to achieve business objectives and drive growth.
• Grow online business strategically, retaining customers and reducing cost to serve.

The Person:

• Proven track record in e-commerce commercial leadership (Cruise/Travel experience is a plus but not required).
• Strong analytical skills with a confident approach to problem-solving and decision-making.
• Excellent communication and negotiation skills, with the ability to manage relationships both internally and externally.
• A natural leader with the ability to inspire, motivate, and drive teams towards success.
• Self-motivated and entrepreneurial with a positive, ‘can-do’ attitude and a proactive approach to work.
• Effective time management and organisational skills, with the ability to thrive in a fast-paced, deadline-driven environment.

If you’re a motivated and ambitious commercial leader looking to make a big impact in the exciting world of cruises, we’d love to hear from you!