About Customer Care
We play an integral part in our customers' holiday experience. From the moment they confirm their holiday to when they set sail, our team goes above and beyond to ensure our customers have a the best service throughout. We are proud to provide the very best customer experience not only in the cruise industry but across travel, our aim is to maintain high levels of customer satisfaction across all channels of communication.
Here are just some of the things we do:
- Maintain service levels across all platforms
- Answer customer pre departure queries
- Provide customers a place to upgrade their holiday
- Customer cancellations
- Make amendments or transfers to their holiday plans
- Deal with pre and post complaints
- Give customers a reason to come back by providing a seamless and positive experience.
Some of our Iglu Benefits
-
Electric Vehicle Scheme 🚗
Use a salary sacrific scheme to get a brand new electric vehicle!
-
Life Assurance for all 🛡
-
Gym Discounts 💪
Discounts at major gym chains across the UK
-
Discounted travel offers for friends and family ✈
-
Mental health and wellbeing support 🌻
We have 6 mental health first aiders in the business!
-
Simply Health Cash Plan 👨⚕️
Why join Iglu.com?
We might be online, but we're real people who want to make a real impact and work together to create the best experiences for our customers. We've grown a lot and have now created a diverse, flexible, rewarding environment that strives to let everyone be the best version of themselves.
Our social calendar and regular educational trips mean that it is not all hard work. The social committee also allow us to give back to some great causes and initiatives. Plenty of reasons to enjoy life at Iglu.com.
