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Iglu.com career site
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Rebecca

Head of Customer Service – Customer Care

I have the pleasure of managing our fantastic Customer Service Team here at Iglu. We are the engine behind the scenes, working diligently to ensure pre-travel excitement and after-sales needs are handled with care.

My journey with Iglu began in 2011, and over the years, I’ve worked across Ski, Cruise, and Sales. This experience has taught me that a great trip isn’t just about the destination; it’s about having peace of mind every step of the way. I work closely with every department to ensure our customers have the best possible experience, and I’m proud to lead a team that shares that passion.

Work with me

Some of my colleagues

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Daisy
Customer Care Team Leader
Picture of Stacie
Stacie
Customer Care Team Leader
Picture of Jasmine
Jasmine
Customer Care Executive

About Iglu.com

 

Iglu is the UK's largest independent specialist cruise and ski travel agency. We pride ourselves on providing expert advice on the widest range of holidays at competitive prices. Founded in 1998 in London, Iglu has grown from a small startup to one of the country’s leading digital travel agencies. Our mission is to help people achieve their travel dreams.

Iglu.com operates in the UK under the Iglu Cruise and Iglu Ski brands, as well as the Planet Cruise brand internationally. By offering more than 20,000 cruises and over 6 million ski holidays, no matter where you want to go or what you want to do, Iglu makes it easy and stress free with award-winning sales and customer support.

Recent Accolades:

Travel Weekly Agent Achievement Awards 2025

  • Winner: Cruise Agency of the Year (Large Agency)

  • Winner: Online/Call Centre Agency of the Year

Wave Awards 2025

  • Winner: Best Online Agent

  • Highly Commended: Best Specialist Cruise Agent

UK Cruise Awards 2025 (Carnival UK)

  • Winner: Outstanding Contribution (Princess Cruises)

  • Winner: Outstanding Contribution (Holland America Line)

Celebrity Cruises Travel Agent Appreciation Awards 2025

  • Winner: Above and Beyond Award

Already working at Iglu.com?

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@iglu.com
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