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Iglu.com career site
Department

Customer Experience

Connect

 

The Customer Experience team's main responsibility is to create and embed a customer-centric culture within our business. We are here to put our customers at the heart of decision making with a programme of continuous improvement of our customers' experience.

All roles within the business are critical in Customer Centricity! We need each of you to help us improve our customers' journeys and increase customer satisfaction.

Every day is different and we have an absolutely amazing team!

‘People will forget what you said, people will forget what you did, but people will never forget how you made them feel.’ (Maya Angelou)

About Iglu.com

 

Iglu is the UK's largest independent specialist cruise and ski travel agency. We pride ourselves on providing expert advice on the widest range of holidays at competitive prices. Founded in 1998 in London, Iglu has grown from a small startup to one of the country’s leading digital travel agencies. Our mission is to help people achieve their travel dreams.

Iglu.com operates in the UK under the Iglu Cruise and Iglu Ski brands, as well as the Planet Cruise brand internationally. By offering more than 20,000 cruises and over 6 million ski holidays, no matter where you want to go or what you want to do, Iglu makes it easy and stress free with award-winning sales and customer support.

Recent Accolades:

Travel Weekly Agent Achievement Awards 2025
Best Cruise Agency
Best Online/Call Centre

Wave Awards 2024
Best Specialist Cruise Agency
Best Online Agent

Best Workplaces in Travel 2024
2nd Place (Large Company)

TTG 2024
Top 50 Travel Agencies

Travel Weekly Agent Achievement Awards 2024
Cruise Agency of the Year 

Already working at Iglu.com?

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@iglu.com