This website uses cookies to ensure you get the best experience.

Iglu.com and our selected partners use cookies and similar technologies (together “cookies”) that are necessary to present this website, and to ensure you get the best experience of it. If you consent to it, we will also use cookies for analytics purposes.

See our Cookie Policy to read more about the cookies we set.

You can withdraw and manage your consent at any time, by clicking “Manage cookies” at the bottom of each website page.

Select which cookies you accept

On this site, we always set cookies that are strictly necessary, meaning they are necessary for the site to function properly.

If you consent to it, we will also set other types of cookies. You can provide or withdraw your consent to the different types of cookies using the toggles below. You can change or withdraw your consent at any time, by clicking the link “Manage Cookies”, which is always available at the bottom of the site.

To learn more about what the different types of cookies do, how your data is used when they are set etc, see our Cookie Policy.

These cookies are necessary to make the site work properly, and are always set when you visit the site.

Vendors Teamtailor

These cookies collect information to help us understand how the site is being used.

Vendors Teamtailor
Skip to main content
Iglu.com career site
Picture of Mark

Mark

Customer Insights & Improvements Manager – Customer Experience

With a career in travel spanning back to 1999, I bring over two decades of expertise to the Customer Experience team. I began my journey with Airtours Holidays, where I quickly discovered a lifelong passion for the cruise industry. Since joining Iglu in 2021, I have held pivotal roles across sales, retention, and operations, providing me with a 360-degree view of ​t​he customer journey.

In my current role, I focus on refining every touchpoint of ​a​ customers experience. From the moment ​t​hey begin ​t​heir search to the day ​t​hey step aboard ​t​heir ship, my goal is to ensure ​t​heirholiday is seamless and effortless. Whether checking details in My Booking or looking for answers in our Help Centre, I am dedicated to making ​c​ustomers travel planning as exciting as the destination itself.

Some of my colleagues

Picture of Iwona
Iwona
Head of Customer Experience

About Iglu.com

 

Iglu is the UK's largest independent specialist cruise and ski travel agency. We pride ourselves on providing expert advice on the widest range of holidays at competitive prices. Founded in 1998 in London, Iglu has grown from a small startup to one of the country’s leading digital travel agencies. Our mission is to help people achieve their travel dreams.

Iglu.com operates in the UK under the Iglu Cruise and Iglu Ski brands, as well as the Planet Cruise brand internationally. By offering more than 20,000 cruises and over 6 million ski holidays, no matter where you want to go or what you want to do, Iglu makes it easy and stress free with award-winning sales and customer support.

Recent Accolades:

Travel Weekly Agent Achievement Awards 2025
Best Cruise Agency
Best Online/Call Centre

Wave Awards 2024
Best Specialist Cruise Agency
Best Online Agent

Best Workplaces in Travel 2024
2nd Place (Large Company)

TTG 2024
Top 50 Travel Agencies

Travel Weekly Agent Achievement Awards 2024
Cruise Agency of the Year 

Already working at Iglu.com?

Let’s recruit together and find your next colleague.

@iglu.com
Employer branding by Teamtailor