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Iglu.com career site
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Iwona

Head of Customer Experience – Operations Management

Hi!

I am the Head of Operations for our two brands: Iglu Cruise and Planet Cruise and I oversee our customer contact centres and all operational teams. Love my job - each day is different, dynamic, fast paced and exciting.

I joined Iglu in 2011 as a part of new Customer Service team, after a few years moved to the team leadership and then into departmental management. Every year at Iglu brought new experiences, opportunities and growth, which I'm grateful for. The journey has been fun and full of twists and turns!

I am passionate about excellent customer service, effective operations and people management.

When I’m not at my desk I’m probably in the outdoors, skiing, trekking in the mountains, kayaking or climbing. Always searching for this adrenaline rush and adventure. 




 

 

 

 

 

Some of my colleagues

Picture of Nancy
Nancy
Head of Business Transformation

About Iglu.com

 

Iglu is the UK's largest independent specialist cruise and ski travel agency. We pride ourselves on providing expert advice on the widest range of holidays at competitive prices. Founded in 1998 in London, Iglu has grown from a small startup to one of the country’s leading digital travel agencies. Our mission is to help people achieve their travel dreams.

Iglu.com operates in the UK under the Iglu Cruise and Iglu Ski brands, as well as the Planet Cruise brand internationally. By offering more than 20,000 cruises and over 6 million ski holidays, no matter where you want to go or what you want to do, Iglu makes it easy and stress free with award-winning sales and customer support.

Recent Accolades:

Wave Awards 2024
Best Specialist Cruise Agency
Best Online Agent

Best Workplaces in Travel 2024
2nd Place (Large Company)

TTG 2024
Top 50 Travel Agencies

Travel Weekly Agent Achievement Awards 2024
Cruise Agency of the Year 

Already working at Iglu.com?

Let’s recruit together and find your next colleague.

@iglu.com