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Mark

Customer Insights & Improvements Manager – Customer Experience

With a career in travel spanning back to 1999, I bring over two decades of expertise to the Customer Experience team. I began my journey with Airtours Holidays, where I quickly discovered a lifelong passion for the cruise industry. Since joining Iglu in 2021, I have held pivotal roles across sales, retention, and operations, providing me with a 360-degree view of ​t​he customer journey.

In my current role, I focus on refining every touchpoint of ​a​ customers experience. From the moment ​t​hey begin ​t​heir search to the day ​t​hey step aboard ​t​heir ship, my goal is to ensure ​t​heirholiday is seamless and effortless. Whether checking details in My Booking or looking for answers in our Help Centre, I am dedicated to making ​c​ustomers travel planning as exciting as the destination itself.

Some of my colleagues

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Iwona
Head of Customer Experience

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