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Iglu.com career site
Picture of Katie

Katie

UK Customer Care Team Leader – Customer Care

 

I started at Iglu Cruise in 2013 as a temporary admin assistant, I got employee of the month after the first 4 weeks...and here I am 6 years later! I have worked my way up through the customer care department, from an executive talking calls and replying to customer emails,  a senior with more responsibility and complaints handling...Today I am the team leader for my amazing customer care team the P.A.C.K (Portsmouth Amazing Call Kittens) 

In the words of Drake: “started from the bottom now we here”

Fun Facts: Love cats and love murder documentaries

Some of my colleagues

Picture of Jasmine
Jasmine
Customer Care Executive
Picture of Phillipa
Phillipa
Customer Care Team Leader
Picture of Rebecca
Rebecca
Head of Customer Service
Picture of Daisy
Daisy
Customer Care Team Leader

About Iglu.com

 

Iglu is the UK's largest independent specialist cruise and ski travel agency. We pride ourselves on providing expert advice on the widest range of holidays at competitive prices. Founded in 1998 in London, Iglu has grown from a small startup to one of the country’s leading digital travel agencies. Our mission is to help people achieve their travel dreams.

Iglu.com operates in the UK under the Iglu Cruise and Iglu Ski brands, as well as the Planet Cruise brand internationally. By offering more than 20,000 cruises and over 6 million ski holidays, no matter where you want to go or what you want to do, Iglu makes it easy and stress free with award-winning sales and customer support.

Recent Accolades:

Wave Awards 2024
Best Specialist Cruise Agency
Best Online Agent

Best Workplaces in Travel 2024
2nd Place (Large Company)

TTG 2024
Top 50 Travel Agencies

Travel Weekly Agent Achievement Awards 2024
Cruise Agency of the Year 

Already working at Iglu.com?

Let’s recruit together and find your next colleague.

@iglu.com