In my role, I manage our fantastic Customer Resolution Team. We work hard behind the scenes to assist customers with any post-holiday concerns they may have. We are also responsible for maintaining our Facebook and Twitter chats and responding to all of the great reviews being posted.
We work with all departments within the company to make sure our customers are getting the best experience we can offer pre and post-booking.
I have been with Iglu since 2011. I have held a variety of positions within the company (ski, cruise, sales, and management) and believe we have the strongest and most dedicated team out there.
Established in 1998, we are the UK and Europe’s largest specialist ski and cruise travel agency, trading through Igluski.com, Iglucruise.com and Planetcruise.co.uk.
Awards: In 2021 we won Best Large Cruise Agency at the Travel Weekly Agent Achievement Awards, in 2020 we won Top Partner for Cunard and Holland America, in 2020 we also won Best Online Travel Agency at the TTG Top 50 Awards, in 2019 we won CLIA Online Cruise Agent of the Year, Carnival UK Retail Partner of the Year, Princess Cruises Retailer of the Year, took Best Non-Retail Agent at the Wave Awards and also won Best Online Sales (UK) from Costa Cruises. During 2018 we won the Top Cruise, Ocean and River Agency at the TTG Top 50 Travel Agencies 2018 and also won Best Newcomer for the Eurozone 2018 with Royal Caribbean. Back in 2017 we were also recognised in The Leap 100 Fastest Growing Companies 2017.
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