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Iglu.com career site
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Rebecca

Head of Customer Service – Customer Care

I have the pleasure of managing our fantastic Customer Service Team here at Iglu. We are the engine behind the scenes, working diligently to ensure pre-travel excitement and after-sales needs are handled with care.

My journey with Iglu began in 2011, and over the years, I’ve worked across Ski, Cruise, and Sales. This experience has taught me that a great trip isn’t just about the destination; it’s about having peace of mind every step of the way. I work closely with every department to ensure our customers have the best possible experience, and I’m proud to lead a team that shares that passion.

Work with me

Some of my colleagues

Picture of Jasmine
Jasmine
Customer Care Executive
Picture of Stacie
Stacie
Customer Care Team Leader
Picture of Daisy
Daisy
Customer Care Team Leader

About Iglu.com

 

Iglu is the UK's largest independent specialist cruise and ski travel agency. We pride ourselves on providing expert advice on the widest range of holidays at competitive prices. Founded in 1998 in London, Iglu has grown from a small startup to one of the country’s leading digital travel agencies. Our mission is to help people achieve their travel dreams.

Iglu.com operates in the UK under the Iglu Cruise and Iglu Ski brands, as well as the Planet Cruise brand internationally. By offering more than 20,000 cruises and over 6 million ski holidays, no matter where you want to go or what you want to do, Iglu makes it easy and stress free with award-winning sales and customer support.

Recent Accolades:

Travel Weekly Agent Achievement Awards 2025
Best Cruise Agency
Best Online/Call Centre

Wave Awards 2024
Best Specialist Cruise Agency
Best Online Agent

Best Workplaces in Travel 2024
2nd Place (Large Company)

TTG 2024
Top 50 Travel Agencies

Travel Weekly Agent Achievement Awards 2024
Cruise Agency of the Year 

Already working at Iglu.com?

Let’s recruit together and find your next colleague.

@iglu.com