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Iglu.com career site
Picture of Tamsin

Tamsin

Senior Customer Communications Executive – Marketing

I have worked in the travel industry for almost 20 years. I have worked for major high street travel agencies as well as being a self-employed personal travel advisor; selling a variety of different holidays. 

I have always had a passion for cruises, and have been lucky enough to cruise with P&O, Princess, NCL to name but a few, so in 2018 I jumped at the chance to join Iglu. 

When I started with Iglu I worked within the Customer Care team, answering calls and emails and assisting our customers with any after-sales queries. I have also worked with the Customer Relations team dealing with post-travel feedback and as a Social Media executive.

I now work in our fantastic Marketing Team as a Customer Communications Executive. I create content for our online Help Centre and other areas of our website to guide and inform our customers along every step of their journey with us. 

 

Some of my colleagues

Picture of Brittany
Brittany
Social Media Executive
Picture of Ellie
Ellie
Senior Partnerships and Planning Manager Marketing
Picture of Nicole
Nicole
Head of Email and CRM
Picture of Megan
Megan
Senior Performance Marketing Manager

About Iglu.com

 

Iglu is the UK's largest independent specialist cruise and ski travel agency. We pride ourselves on providing expert advice on the widest range of holidays at competitive prices. Founded in 1998 in London, Iglu has grown from a small startup to one of the country’s leading digital travel agencies. Our mission is to help people achieve their travel dreams.

Iglu.com operates in the UK under the Iglu Cruise and Iglu Ski brands, as well as the Planet Cruise brand internationally. By offering more than 20,000 cruises and over 6 million ski holidays, no matter where you want to go or what you want to do, Iglu makes it easy and stress free with award-winning sales and customer support.

Recent Accolades:

Travel Weekly Agent Achievement Awards 2025

  • Winner: Cruise Agency of the Year (Large Agency)

  • Winner: Online/Call Centre Agency of the Year

Wave Awards 2025

  • Winner: Best Online Agent

  • Highly Commended: Best Specialist Cruise Agent

UK Cruise Awards 2025 (Carnival UK)

  • Winner: Outstanding Contribution (Princess Cruises)

  • Winner: Outstanding Contribution (Holland America Line)

Celebrity Cruises Travel Agent Appreciation Awards 2025

  • Winner: Above and Beyond Award

Already working at Iglu.com?

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