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Picture of Kelly

Kelly

Sales and Service Trainer – Training

I started working with Iglu in 2019. Travel has always been a part of me and my love for cruising went from strength to strength so when a job role came up with Iglu Cruise it was like it was meant to be. My knowledge and passion for cruises helped me within my sales role.

I have been with Iglu just under 3 years now and I have worked within the sales team & customer care where you are the main point of contact for our customers whether you are a part of booking their holiday, helping them resolve a query about their holiday or adding extras to enhance their holiday, our customers can relax and know that we have it all in hand.

I have now joined the Training Team as a Customer Care & Sales Training Coach, I use my knowledge from within all areas that I have worked to focus on the training that's needed to not only enhance the team already here but to make sure anyone who joins the company is confident and supported when they join our amazing family.

Some of my colleagues

Picture of Phillipa
Phillipa
Coaching and Training Support
Picture of Lee
Lee
Head of Training

About Iglu.com

 

Iglu is the UK's largest independent specialist cruise and ski travel agency. We pride ourselves on providing expert advice on the widest range of holidays at competitive prices. Founded in 1998 in London, Iglu has grown from a small startup to one of the country’s leading digital travel agencies. Our mission is to help people achieve their travel dreams.

Iglu.com operates in the UK under the Iglu Cruise and Iglu Ski brands, as well as the Planet Cruise brand internationally. By offering more than 20,000 cruises and over 6 million ski holidays, no matter where you want to go or what you want to do, Iglu makes it easy and stress free with award-winning sales and customer support.

Recent Accolades:

Travel Weekly Agent Achievement Awards 2025

  • Winner: Cruise Agency of the Year (Large Agency)

  • Winner: Online/Call Centre Agency of the Year

Wave Awards 2025

  • Winner: Best Online Agent

  • Highly Commended: Best Specialist Cruise Agent

UK Cruise Awards 2025 (Carnival UK)

  • Winner: Outstanding Contribution (Princess Cruises)

  • Winner: Outstanding Contribution (Holland America Line)

Celebrity Cruises Travel Agent Appreciation Awards 2025

  • Winner: Above and Beyond Award

Already working at Iglu.com?

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@iglu.com
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