I started with Iglu in March 2019. I have over 10 years’ experience in Resource Planning and been part of 3 WFM integrations, with the most recent one being here at Iglu. This has enabled us to forecast our incoming calls and workload more accurately and enables us to get the right resource, in the right place at the right time.
Over my career I have previously worked for Barclaycard, TUI and most recently Travel Republic and Emirates Holiday, so I am really excited to now be a part of the IGLU team.
Established in 1998, we are the UK and Europe’s largest specialist ski and cruise travel agency, trading through Igluski.com, Iglucruise.com and Planetcruise.co.uk.
Awards: In 2021 we won Best Large Cruise Agency at the Travel Weekly Agent Achievement Awards, in 2020 we won Top Partner for Cunard and Holland America, in 2020 we also won Best Online Travel Agency at the TTG Top 50 Awards, in 2019 we won CLIA Online Cruise Agent of the Year, Carnival UK Retail Partner of the Year, Princess Cruises Retailer of the Year, took Best Non-Retail Agent at the Wave Awards and also won Best Online Sales (UK) from Costa Cruises. During 2018 we won the Top Cruise, Ocean and River Agency at the TTG Top 50 Travel Agencies 2018 and also won Best Newcomer for the Eurozone 2018 with Royal Caribbean. Back in 2017 we were also recognised in The Leap 100 Fastest Growing Companies 2017.
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