I started with Iglu in March 2019. Over my career I have previously worked for Barclaycard, TUI and most recently Travel Republic and Emirates Holiday. I have over 10 years’ experience in Resource Planning and been part of 2 WFM integrations in the past.
The role I have started in is a brand new role within the business. My main project within the next 12 months is to get a workforce management tool in place. This will enable us to forecast our incoming calls and workload more accurately and will enable us to get the right resource, in the right place at the right time. This will also be a massive benefit to all of the frontline staff as they will be able to manage their lives a lot better.
I am really excited to be part of the IGLU team and being part of the growth that we are currently experiencing!