I started at Iglu in 2015, working as Product Owner in a fast growing Software development team, bringing with me 8 years’ experience in various roles within Operations, Product Development and Project Delivery.
I worked closely with the Sales and Customer Service departments for three years as a Product Owner, improving the internal quoting, booking and fulfilment systems and processes. I was keen to be directly involved in how our internal processes impact the customer and took the opportunity to work with the Operations team as Head of Customer Experience - allowing me to focus on providing an efficient and seamless end to end experience for our customers, online and in the back office.
Established in 1998, we are the UK and Europe’s largest specialist ski and cruise travel agency, trading through Igluski.com, Iglucruise.com and Planetcruise.co.uk.
Awards: In 2021 we won Best Large Cruise Agency at the Travel Weekly Agent Achievement Awards, in 2020 we won Top Partner for Cunard and Holland America, in 2020 we also won Best Online Travel Agency at the TTG Top 50 Awards, in 2019 we won CLIA Online Cruise Agent of the Year, Carnival UK Retail Partner of the Year, Princess Cruises Retailer of the Year, took Best Non-Retail Agent at the Wave Awards and also won Best Online Sales (UK) from Costa Cruises. During 2018 we won the Top Cruise, Ocean and River Agency at the TTG Top 50 Travel Agencies 2018 and also won Best Newcomer for the Eurozone 2018 with Royal Caribbean. Back in 2017 we were also recognised in The Leap 100 Fastest Growing Companies 2017.
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