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Iglu.com career site
Picture of Nancy

Nancy

Head of Business Transformation – Operations Management

 

I started at Iglu in 2015, working as Product Owner in a fast growing Software development team, bringing with me 8 years’ experience in various roles within Operations, Product Development and Project Delivery.

I worked closely with the Sales and Customer Service departments for three years as a Product Owner, improving the internal quoting, booking and fulfilment systems and processes. I was keen to be directly involved in how our internal processes impact the customer and took the opportunity to work with the Operations team as Head of Customer Experience - allowing me to focus on providing an efficient and seamless end to end experience for our customers, online and in the back office.

About Iglu.com

 

Iglu is the UK's largest independent specialist cruise and ski travel agency. We pride ourselves on providing expert advice on the widest range of holidays at competitive prices. Founded in 1998 in London, Iglu has grown from a small startup to one of the country’s leading digital travel agencies. Our mission is to help people achieve their travel dreams.

Iglu.com operates in the UK under the Iglu Cruise and Iglu Ski brands, as well as the Planet Cruise brand internationally. By offering more than 20,000 cruises and over 6 million ski holidays, no matter where you want to go or what you want to do, Iglu makes it easy and stress free with award-winning sales and customer support.

Recent Accolades:

Travel Weekly Agent Achievement Awards 2025

  • Winner: Cruise Agency of the Year (Large Agency)

  • Winner: Online/Call Centre Agency of the Year

Wave Awards 2025

  • Winner: Best Online Agent

  • Highly Commended: Best Specialist Cruise Agent

UK Cruise Awards 2025 (Carnival UK)

  • Winner: Outstanding Contribution (Princess Cruises)

  • Winner: Outstanding Contribution (Holland America Line)

Celebrity Cruises Travel Agent Appreciation Awards 2025

  • Winner: Above and Beyond Award

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