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Iglu.com career site
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Natalie

Customer Experience Executive – Customer Resolution

I am part of the Customer Resolution team working as a Customer Experience Executive. We manage all correspondence with customers that come in via our social media platforms including Facebook and Twitter as well as responding to all reviews on Feefo, Trustpilot, and Google. We work closely with all other departments to ensure the customer experience pre and post cruise is the best it can be. I have worked for Planet/Iglu since March 2013 and in that time I have worked in Sales, Concierge/Concierge team leader, customer care and book on boards and have loved every part of it. 

Some of my colleagues

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Donna
Customer Resolution Executive
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Carli
Customer Resolution Executive

About Iglu.com

 

Iglu is the UK's largest independent specialist cruise and ski travel agency. We pride ourselves on providing expert advice on the widest range of holidays at competitive prices. Founded in 1998 in London, Iglu has grown from a small startup to one of the country’s leading digital travel agencies. Our mission is to help people achieve their travel dreams.

Iglu.com operates in the UK under the Iglu Cruise and Iglu Ski brands, as well as the Planet Cruise brand internationally. By offering more than 20,000 cruises and over 6 million ski holidays, no matter where you want to go or what you want to do, Iglu makes it easy and stress free with award-winning sales and customer support.

Recent Accolades:

Travel Weekly Agent Achievement Awards 2025

  • Winner: Cruise Agency of the Year (Large Agency)

  • Winner: Online/Call Centre Agency of the Year

Wave Awards 2025

  • Winner: Best Online Agent

  • Highly Commended: Best Specialist Cruise Agent

UK Cruise Awards 2025 (Carnival UK)

  • Winner: Outstanding Contribution (Princess Cruises)

  • Winner: Outstanding Contribution (Holland America Line)

Celebrity Cruises Travel Agent Appreciation Awards 2025

  • Winner: Above and Beyond Award

Already working at Iglu.com?

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