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Iglu.com career site
Picture of Mark Burke

Mark Burke

Retention Manager – Customer Operations

I have been in the Travel Industry since 1999 and started my travel career with Airtours holidays. It was during my time there that I developed the 'Cruise Bug' and worked within the cruise department as a Sales Agent.

After a few changes within the company, I started working for home as a Cruise Sales Agent. In 2021 I returned to Iglu as a Cruise Sales Agent and to say my time here since then has been a whirlwind is an understatement! I progressed to Retention Sales Agent, then Retention Team Leader before my current role, Retention Manager in July 2022.

My main focus is customer retention, leading a team to ensure we retain as many customers as possible in the event of cruise line cancellations and redeployments, and reducing the amount of customer cancellations.

The role is very fast paced, ever changing and and no two days are the same. I love the pressure and variety within the role, and I love ensuring we retain customers, but also making sure we have happy customers!

Some of my colleagues

Picture of Chelsea Debnam
Chelsea Debnam
Operations Manager
Picture of Iwona Kozka
Iwona Kozka
Head of Operations

About Iglu.com

 

Established in 1998, we are the UK and Europe’s largest specialist ski and cruise travel agency, trading through Igluski.com, Iglucruise.com and Planetcruise.co.uk. 

Awards: In 2021 we won Best Large Cruise Agency at the Travel Weekly Agent Achievement Awards, in 2020 we won Top Partner for Cunard and Holland America, in 2020 we also won Best Online Travel Agency at the TTG Top 50 Awards, in 2019 we won CLIA Online Cruise Agent of the Year, Carnival UK Retail Partner of the Year, Princess Cruises Retailer of the Year, took Best Non-Retail Agent at the Wave Awards and also won Best Online Sales (UK) from Costa Cruises. During 2018 we won the Top Cruise, Ocean and River Agency at the TTG Top 50 Travel Agencies 2018 and also won Best Newcomer for the Eurozone 2018 with Royal Caribbean. Back in 2017 we were also recognised in The Leap 100 Fastest Growing Companies 2017.

 

 

Already working at Iglu.com?

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@iglu.com