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Iglu.com career site
Picture of Carli

Carli

Customer Resolution Executive – Customer Resolution

Love the mountains, sea, and nature.. and coffee, and marzipan.. ok and whiskey! Need to keep a balance :)    

Iglu Cruise Customer Relations - is not much different from Customer Care - it is all about LISTENING to our clients and finding ways to make our customers feel valued, and keep coming back. 

But it is also about identifying where we can do better, making mistakes and preventing reoccurring errors.  Without striving to do better and taking responsibility the way is not up but down, and we want to go up!  Well climbing mountains, that's where I want to be, and every step, even painful at times, is worth the view in the end.

I feel privileged to work within a great team, and so many wonderful colleagues here at Iglu Cruise.

Some of my colleagues

Picture of Natalie
Natalie
Customer Experience Executive
Picture of Donna
Donna
Customer Resolution Executive

About Iglu.com

 

Iglu is the UK's largest independent specialist cruise and ski travel agency. We pride ourselves on providing expert advice on the widest range of holidays at competitive prices. Founded in 1998 in London, Iglu has grown from a small startup to one of the country’s leading digital travel agencies. Our mission is to help people achieve their travel dreams.

Iglu.com operates in the UK under the Iglu Cruise and Iglu Ski brands, as well as the Planet Cruise brand internationally. By offering more than 20,000 cruises and over 6 million ski holidays, no matter where you want to go or what you want to do, Iglu makes it easy and stress free with award-winning sales and customer support.

Recent Accolades:

Travel Weekly Agent Achievement Awards 2025
Best Cruise Agency
Best Online/Call Centre

Wave Awards 2024
Best Specialist Cruise Agency
Best Online Agent

Best Workplaces in Travel 2024
2nd Place (Large Company)

TTG 2024
Top 50 Travel Agencies

Travel Weekly Agent Achievement Awards 2024
Cruise Agency of the Year 

Already working at Iglu.com?

Let’s recruit together and find your next colleague.

@iglu.com