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Iglu.com career site
Picture of Natalie

Natalie

Customer Experience Executive – Customer Resolution

I am part of the Customer Resolution team working as a Customer Experience Executive. We manage all correspondence with customers that come in via our social media platforms including Facebook and Twitter as well as responding to all reviews on Feefo, Trustpilot, and Google. We work closely with all other departments to ensure the customer experience pre and post cruise is the best it can be. I have worked for Planet/Iglu since March 2013 and in that time I have worked in Sales, Concierge/Concierge team leader, customer care and book on boards and have loved every part of it. 

Some of my colleagues

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Carli
Customer Resolution Executive
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Donna
Customer Resolution Executive

About Iglu.com

 

Iglu is the UK's largest independent specialist cruise and ski travel agency. We pride ourselves on providing expert advice on the widest range of holidays at competitive prices. Founded in 1998 in London, Iglu has grown from a small startup to one of the country’s leading digital travel agencies. Our mission is to help people achieve their travel dreams.

Iglu.com operates in the UK under the Iglu Cruise and Iglu Ski brands, as well as the Planet Cruise brand internationally. By offering more than 20,000 cruises and over 6 million ski holidays, no matter where you want to go or what you want to do, Iglu makes it easy and stress free with award-winning sales and customer support.

Recent Accolades:

Travel Weekly Agent Achievement Awards 2025
Best Cruise Agency
Best Online/Call Centre

Wave Awards 2024
Best Specialist Cruise Agency
Best Online Agent

Best Workplaces in Travel 2024
2nd Place (Large Company)

TTG 2024
Top 50 Travel Agencies

Travel Weekly Agent Achievement Awards 2024
Cruise Agency of the Year 

Already working at Iglu.com?

Let’s recruit together and find your next colleague.

@iglu.com