Service Desk Analyst

Take this role by the scruff of the neck, push boundaries, advance technically to become an expert and help be part of taking Iglu Service team and wider IT team to the next level
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Within an ever growing business IT systems and support is key to the business success.

Due to internal promotions the Service Delivery Team have a vacancy for a new technical Service Desk Analyst.

Primarily based in Portsmouth (occasional travel to Wimbledon).

Key Responsibilities:

  • 1st to 3rd line Service Support
  • User account administration using GSuite and MS tools
  • Working knowledge and understanding of ITIL methodologies
  • Provide initial investigation of issues and problems through to resolution, escalation to other teams and 3rd party suppliers when required
  • Communicating effectively with staff and other departments
  • Producing documentation, run-books and user guides
  • Supporting, building and maintaining laptops, desktops, printers across all sites inc remote workers
  • Provide project support for Service Desk and Operation Teams where required
  • Supporting the business during core business hours, and be part of the On-Call rota covering extended evening hours and weekends/bank holidays (paid)

Skills and Experience:

  • Good understanding core windows technologies, including Active Directory, SCCM; operating system image design and deployment using SCCM
  • Desirable: Desktop build and provisioning skills - for Chromebook's, Mac's and Windows
  • Desirable: Cisco Call Manager Administration or any other telephony experience is good
  • Desirable: Exposure to G-suite, inc administration and Chromebook management
  • Using remote tools to support user issues

Behavioral Role Fit: 

  • Willingness to acquire knowledge fast and learn on the job, with a supportive team
  • Strong verbal and written communication skills, with the ability to deal articulately with other staff and external suppliers
  • Customer-oriented, with a focus on providing a better quality of support services to the business
  • A team player with a flexible attitude and willingness to help
  • The ability to translate technical language to a non-technical audience

Role Key Performance Indicators: 

  • Work to expected Service Level Agreements & ticket resolution times

Or, know someone who would be a perfect fit? Let them know!

Some of your colleagues


PO6 3TD Portsmouth Directions

Why join

We might be online, but we're real people who want to make a real impact and work together to create the best experiences for our customers. We've grown a lot and have now created a diverse, flexible, rewarding environment that strives to let everyone be the best version of themselves. 

Our social calendar and regular educational trips mean that it is not all hard work. The charity committee also allow us to give back to some great causes and initiatives. Plenty of reasons to enjoy life at



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