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Service Desk Analyst

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With an ever growing business, IT Support is a key business function that needs to be fully staffed. Due to internal progression and a vast majority of exciting internal projects we need an enthusiastic first line analyst willing to join a fast paced team to allow us to continue to drive towards success.

This role is based in Portsmouth to assist the team to manage workloads in an effective manner and with the goal to become a proactive team as opposed to reactive.

Key Responsibilities:

  • First line IT support
  • New User Creation
  • Active directory administration
  • Working to ITIL methodologies
  • Providing initial triage to all tickets into our system
  • Supporting the business after working hours and an on-call rota basis, to cover weekends/bank holidays (paid)
  • Communicating effectively with staff and other departments
  • Producing documentation, knowledge articles and user guides
  • Supporting and maintaining laptops, desktops, printers across all sites
  • Providing remote support to our homeworker base Provide project support where required

Skills and Experience:

  • Firm grasp of core windows technologies, including active directory
  • ITIL Foundation
  • Desirable: Cisco Call Manager Administration
  • Desirable: Supporting remote workers using VPN
  • Remote desktop
  • Exposure to G-suite 

Behavioral Role Fit: 

  • Willingness to acquire knowledge fast and learn on the job, with a supportive team
  • Strong verbal and written communication skills, with the ability to deal articulately with other staff and external suppliers
  • Customer-oriented, with a focus on providing a better quality of support services to the business
  • A team player with a flexible attitude and willingness to help
  • The ability to translate technical language to a non-technical audience

Role Key Performance Indicators: 

  • Meet pre-defined SLA’s 
  • Compose minimum one reference guide/knowledge article PCM

Or, know someone who would be a perfect fit? Let them know!


PO6 3TD Portsmouth Directions

Why join Iglu.com?

We might be online, but we're real people who want to make a real impact and work together to create the best experiences for our customers. We've grown a lot and have now created a diverse, flexible, rewarding environment that strives to let everyone be the best version of themselves. 

Our social calendar and regular educational trips mean that it is not all hard work. The charity committee also allow us to give back to some great causes and initiatives. Plenty of reasons to enjoy life at Iglu.com.



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