We are seeking a Product Owner to help execute the strategic direction and product roadmap for the brands within Iglu.com (Iglu Cruise & Planet Cruise). 

We are looking for someone who has a passion for building great products, has a keen eye for UX and keeping the customer and data at the heart of any product decision made.

We are looking for someone who can own and develop significant parts of the product roadmap and strategy within the Product team and drive the development of our customer facing online products www.iglucruise.com & www.planetcruise.com.

Role Purpose:

The role involves working with multiple stakeholders across various functions, so the ideal candidate will have exceptional organisation, communication and influencing skills, and be comfortable meeting tight deadlines in a fast-paced environment.

Experience of working in a commercial (preferably online) role is essential.

Key Responsibilities:

This role will join the Product team, which is a mix of product owners & product designers who are responsible for improving the customer facing online products.

• Work with product stakeholders to create a clear and compelling vision on desktop and mobile across all of Iglu’s products & brands.
• Execute on projects & initiatives in alignment with the Product team’s tactical and strategic goals.
• Work closely with user research and design teams to understand users’ needs, mindsets, and segments.
• Able to drive forward product roadmaps using qualitative & quantitative data.
• Conceive and implement experiments geared towards driving conversion growth.
• Work closely with engineers by openly and continuously communicating product vision, delivery objectives, and priorities.
• Collaborate with the product designers to ideate and build prototypes for new features.
• Participate in team scrums and sprint planning, define and prioritise tasks, and groom the backlog.
• Be the point of call and take full ownership within the business for a product area

Skills & Experience: 

We are looking for the following experience in the candidate:

• At least 4 years of experience as a Product Owner/Product Manager shipping product features directly to customers.
• Experience building and optimising websites, keeping user needs, business goals and SEO best practices in mind.
• Experience working with qualitative and quantitative customer insights and capturing these insights via different methods
• Demonstrated ability to develop deep customer empathy and articulate customer problems.
• Experience using a project management tool such as Jira
• Knowledge of all Agile principles
• Demonstrated experience using data and analytical skills to help solve problems and make decisions.
• Demonstrated ability to effectively collaborate with a talented team of engineers and designers.
• Proven track record of shipping product features that deliver results.
• Excellent written and verbal communication skills with a demonstrated ability to influence stakeholders.

‘Nice to have’ experience:

• Experience working as a Product Owner in the travel sector
  
• Experience working in a business with a call centre and online ecommerce platform
  
• Familiarity with relational databases such as MySQL
  
• Experience working with a voice of customer programme within a company
  
• Understanding of the cruise market

Behavioral Role Fit:

• Good team player
• Collaborative
• Able to take criticism
• Self-starter
• Excellent organisational skills
• Ability to manage multiple priorities
• Highly adaptable

Role Key Performance Indicators:

• Online booking growth
• Conversion rate (on & off site)
• Site UX