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Ticketing Executive

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Role Purpose

The main purpose of the role is to dispatch clients documentation within a specific time frame before departure. The agent will ensure the documentation is accurate and matches the client’s booking. 

Key Responsibilities:

• Effectively sending and updating all notifications within a specific time frame
• Communicate with clients via phone or email in a kind and courteous manner
• Effectively checking all bookings ensuring any discrepancies are promptly identified and rectified 
• Handling and processing of client travel documentation
• Ensure all client documentation is complete and dispatched within specific time frames
• Liaising with other internal departments where necessary
• Logging notes of all communication
• Liaising with Tour Operators
• Identifying and rectifying causes of problems

Skills and Experience: 

• PC literate, knowledge of word, excel and outlook
• Communication skills: clear, courteous and understanding
• High attention to detail and logical thinking
• Organisational skills

Behavioral Role Fit:  

• Diligent
• Ability to work independently under pressure
• Excellent time management
• Ability to use own initiative

Role Key Performance Indicators:

• Ensuring documents are sent out within specific timeframes before departure
• Customer satisfaction
• Number of tickets sent to clients per day

 

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Why join Iglu.com?


We might be online, but we're real people who want to make a real impact and work together to create the best experiences for our customers. We've grown a lot and have now created a diverse, flexible, rewarding environment that strives to let everyone be the best version of themselves. 

Our social calendar and regular educational trips mean that it is not all hard work. The charity committee also allow us to give back to some great causes and initiatives. Plenty of reasons to enjoy life at Iglu.com.

 

 

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