We have an exciting opportunity to join our Ski Department as a Customer Service Executive on a 6 Month Fixed Term Contract.

The successful candidate will ensure that our high levels of customer service are maintained. They will handle calls and emails from customers once their booking is completed and will deal with any additions and alterations to bookings. 

They will communicate with sales staff and suppliers to rectify any problems which may have arisen. Experience in a similar Customer Service role or in the Travel industry is preferable.

Key Responsibilities:

• Effectively fulfilling the booking once the sale has been made
• Answering customer queries by phone and email
• Resolving problems of customers on holiday
• Calming and advising customers appropriately
• Handling of customer complaints
• Liaising with tour operators
• Booking cancellations and transferring
• Supporting customers via an online webchat system
• Completing additions and amendments to bookings
• Logging notes of all communication
• Ancillary Sales and seeking up-selling opportunities
• Cross-selling clients to alternative holidays
• Identifying and rectifying causes of problems
• To undertake any other duties or projects as required by you line manager, appropriate to your role.

Skills & Experience:

• Strong verbal and written communication skills
• Strong understanding of our products
• PC Literate – knowledge of Word, Excel and Outlook
• Basic knowledge of ABTA/ATOL regulations
• Excellent time management skills
• Ability to work under pressure and independently
• Organisational skills are essential to this role
• Ability to communicate effectively both internally and externally at all levels
• Able to multitask with taking calls and responding to emails

Behavioral Role Fit:

• Professional nature
• Proactive & Enthusiastic
• Supportive
• Team player

This role is on a 6 month fixed term contract