Ski Customer Care Executive 6 Month FTC
We have an exciting opportunity to join our Ski Department as a Customer Service Executive.
We have an exciting opportunity to join our Ski Department as a Customer Service Executive on a 6 Month Fixed Term Contract.
The successful candidate will ensure that our high levels of customer service are maintained. They will handle calls and emails from customers once their booking is completed and will deal with any additions and alterations to bookings.
They will communicate with sales staff and suppliers to rectify any problems which may have arisen. Experience in a similar Customer Service role or in the Travel industry is preferable.
Key Responsibilities:
- Effectively fulfilling the booking once the sale has been made
- Answering customer queries by phone and email
- Resolving problems of customers on holiday
- Calming and advising customers appropriately
- Handling of customer complaints
- Liaising with tour operators
- Booking cancellations and transferring
- Supporting customers via an online webchat system
- Completing additions and amendments to bookings
- Logging notes of all communication
- Ancillary Sales and seeking up-selling opportunities
- Cross-selling clients to alternative holidays
- Identifying and rectifying causes of problems
- To undertake any other duties or projects as required by you line manager, appropriate to your role.
Skills & Experience:
- Strong verbal and written communication skills
- Strong understanding of our products
- PC Literate – knowledge of Word, Excel and Outlook
- Basic knowledge of ABTA/ATOL regulations
- Excellent time management skills
- Ability to work under pressure and independently
- Organisational skills are essential to this role
- Ability to communicate effectively both internally and externally at all levels
- Able to multitask with taking calls and responding to emails
Behavioral Role Fit:
- Professional nature
- Proactive & Enthusiastic
- Supportive
- Team player
This role is on a 6 month fixed term contract
- Department
- Ski
- Locations
- Portsmouth, Wimbledon, Homeworking
- Remote status
- Hybrid Remote

Why join Iglu.com?
We might be online, but we're real people who want to make a real impact and work together to create the best experiences for our customers. We've grown a lot and have now created a diverse, flexible, rewarding environment that strives to let everyone be the best version of themselves.
Our social calendar and regular educational trips mean that it is not all hard work. The social committee also allow us to give back to some great causes and initiatives. Plenty of reasons to enjoy life at Iglu.com.
About Iglu.com
Established in 1998, we are the UK and Europe’s largest specialist ski and cruise travel agency, trading through Igluski.com, Iglucruise.com and Planetcruise.co.uk.
Awards: In 2019 we won CLIA Online Cruise Agent of the Year, Carnival UK Retail Partner of the Year, Princess Cruises Retailer of the Year, took Best Non-Retail Agent at the Wave Awards and also won Best Online Sales (UK) from Costa Cruises. During 2018 we won the Top Cruise, Ocean and River Agency at the TTG Top 50 Travel Agencies 2018 and also won Best Newcomer for the Eurozone 2018 with Royal Caribbean. Back in 2017 we were also recognised in The Leap 100 Fastest Growing Companies 2017.
Ski Customer Care Executive 6 Month FTC
We have an exciting opportunity to join our Ski Department as a Customer Service Executive.
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